Disclaimer: As usual this is a rant post

if you are not fond of my profound usage of language and release of pent up anger than please do us all a favour and skip this post.
Don't get bias at me later, I am who I am, and I've already warned you, there's nothing much but anger, lots of it and a fair amount of profanity.

And though I rarely cuss, I have my moments, and I dearly hope some asshole in Maxis will read this and rectify the problem and make me one happy and satisfied customer, before I cuss everything to oblivion!

MAXIS 748!!!

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Here is something I wrote about a month ago... when I was pissed, but still not that pissed!

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To: The-not-so-dear-much-abhorred-by-me Maxis broadband provider,

Lately I have been very, very, and I mean very, upset with your service. Especially for the past month or so. I am very, extremely dissatisfied, and I feel totally cheated out of my monthly fee that I am forced to pay for this lousy service that you are providing.

This is not the way to do business, cheating people out of their money, I am paying you, and I demand you deliver what I pay for. I do not accept a stupid service which does not let me log on to use my internet which I am paying for, or which allows me to log on for a minute, insufficient to do anything and then drops me.

Honestly, I can put up with a slow line every once in a while but not when it happens so damn often that it defeats the purpose of me applying for broadband in the first place, and failing to connect or even better, treating me like some Chips more cookie. “Oh lookie here, now I’m connected, now I’m not.”

I’m not some idiot you can take advantage of. What’s the point of applying for broadband when I’m not getting that service???!!!

And this event recurring itself for almost a month or even more, that is not how it works, even if you disclaim liability in your contract, this is a breach that goes right to the root of the contract. It is simple: I pay, you provide.

Not I pay, and you DON’T provide. Sueing seems quite tempting at this point of time (I know why most laymen go sue this and that over everything, cause that's how I feel like now, exactly!), but this is considered very trivial, and it is a total waste of time and not to mention the legal costs would be way much more than what I can afford or would be reimbursed. Even if you have to bear the costs, the time spent for trial for such a trivially stupid thing, is just so not worth it!

Alternatively, if you view this letter as defaming you, then please by all means prove me wrong, and provide me with a much better service than the one you are providing now; where I am paying for not being able to go online at all/for slow service/discrepant service/interrupted service.

And I would be more than happy to oblige you by removing this letter, but I will not apologise, unless you give me due reason to do so, and when I mean due reason, it’s not because you are suing/intimidating me to do so, because it is a fact that I had to suffer that totally useless service of yours for the duration of May 2009, and I’m getting ready to add June 2009 into that list as well.

This is totally defeating the reason why I am paying your company. So remind me again? Why am I paying almost a hundred each month for?

If there are too many users slowing down the line, THAT IS YOUR PROBLEM, not mine, and I expect you to rectify that and to give me a reasonable service. If you insist on providing such lousy service to me, then I demand that you reimburse me.

Which BEING THE STINGY COMPANY YOU ARE, I doubt you will. Or if you are willing, most likely it will take you a really long time. Unless, again, you are affected by this letter and would like to try and prove me wrong by either reimbursing me, and doing it quickly.

I find it so irritating that I cannot even check my mail in peace and have to resort to reconnecting myself before even managing to reply to an email or to even open and read it. I cannot describe my total annoyance, and calling your helpline, or 24 hour service line doesn’t help me, as they will only ask me to do things which I know they are going to ask me to do, because I’ve done it like what? A gazillion times already. So thank you very much, but no thank you for your lousy advice on what to do to improve my connection. The problem as far as I’m concerned is not mine but definitely yours!

And I’m not one to let my anger go on your poor personnel answering the phone, because it is not their fault, and that they are only doing their job. My anger is directed to the managing director, director and CEO of the company, who are either ignorant of the trouble going on below, or decided to budget everything and screw the service being received by customers like me who are very disgruntled, and unlike other customers, very willing to voice my opinion out.

Because I believe Malaysians always suffer in silence and this has become a trend, and if we don’t speak out, nothing will change. Life doesn’t work that way anymore, high-up-people-in-the-company. Short-changing people isn’t the way to go anymore. So please pass some resolutions or whatever you need to pass (hold some goddamnned meetings) for the improvement of the service that you provide to your customers, get your managers to work on it, and follow through with it. True, you can’t keep the whole world happy, but at least make the majority happy.

If you want more customers to earn more revenue, then upgrade your freaking servers so that it can take the pressure load. Don’t give me a service which is below the broadband level, the reason why I got broadband is because I wanted a faster network not a network that is so damn slow, I’m much better off on dial up then on your stupid network.

And finally, thank you very much for wasting your time in reading this letter, and mine, for having to type this up for you to read, and wasting both our times. In conclusion all that I would like to say is, upgrade your stupid service!

Regards,
Your very, very disgruntled and unhappy customer

P/S: To prove this claim, I think I should start collecting evidence, mainly, that would be, although it is very, and I repeat very, troublesome, calling your service centres, every minute of the day whenever the line drops me, just to complain, so that it would be recorded in the company’s log, and which I can demand for evidence in an action in court, even if you refuse to show them, I will have my own phone bill to prove it.
No, I’m not going to call for advice, which I already know they are going to give, I will just call them, and lodge a complaint. Thank you very much!

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And here, ladies and gentlemen is what I wrote, after almost 2 months (it is now the end of June that's why...), of such idiotic service. and I am very pissed. Have I called them and complained? oh yes, I have, to which I got the stupid answer that there is a fucking major problem with the network in my area which they don't know how many aeons it will take them to fix. Hence the below.

MAXIS GO SCREW YOURSELF

Yes, I’m again dissing my dearly hated internet connection. We pay 98 bucks a month for no internet at all. How pleasant. There is a reason why one subscribes for a power package with unlimited usage you know.

I would like to come back from work after a long day, and check my mail at my leisure, talk to people I want to talk to. Download mangas and animes and dramas to watch to relax. Maybe play some of my games which are unfortunately all online.

So Maxis is being so kind as to deprive me of that for close to 2 months.

Getting pissed off in the office (due to various reasons, which range from technical to everything else) and coming home and getting pissed off at the fucking connection, cause why??!! I can’t even go and check my email. Oh so pleasant.

Fuck you and your MAJOR FUCKING PROBLEM THAT YOU ARE HAVING IN MY AREA NOW!! FIX THE DAMN FUCKING THING!!

I haven’t been able to download crap at all.. and I want to watch my dramas. I can’t play my games cause it won’t load, cause I can’t connect at all. I can’t chat with people because of the fucking unstable line which most of the time just drops and refuses to reconnect.

I am angry? You betcha I am angry. Go do me a HUGE FAVOUR AND GO SCREW YOURSELF. Even in the day time (when I’m at home) when I’m using the internet it happily screws itself over as well. What the fuck is this??

How do you expect one to relax and distress???
I already face enough shit in life give me a break, and make me happy!

And woe is me, each time I diss maxis here, it’s in hopes that one of the idiotic higher ups there will actually read this and for goodness sake, one that CAN ACTUALLY DO SOMETHING!!!! DO SOMETHING ABOUT IT, AND MAKE ME HAPPY!! FUCK OFF MAXIS!!

Fucking unhappy customer